Shipping Policy

Processing Time

We process orders within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing may take longer. We will notify you in case of significant delays.

Shipping Rates & Delivery Time

Shipping costs and estimated delivery times will be shown at checkout. Delivery time depends on your location and the shipping method chosen. Standard shipping may take 5-10 business days, while express shipping typically takes 2-5 business days. Delivery times are estimated and not guaranteed.

International Shipping

We ship worldwide. International delivery times vary based on the destination and customs processing. Customers are responsible for any customs fees, import duties, or taxes applied by their country. We recommend checking with your local customs office for further information.

Tracking Information

Once your order ships, you will receive a tracking number by email. Please allow some time for tracking updates to appear. If you do not receive a tracking number within 5 business days, please contact us.

Delays & Issues

We are not responsible for delays caused by the carrier, customs, or unforeseen circumstances such as extreme weather conditions. If your package is significantly delayed, please reach out to the shipping carrier or contact us at contact@biyadina.com for assistance.

Lost or Stolen Packages

We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your neighbors or local post office. If you believe your package is lost, file a claim with the shipping carrier or contact us for support.

Incorrect Shipping Information

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, please contact us immediately. Changes may not be possible once the order has been processed.

Returns & Exchanges Due to Shipping Issues

If your package is returned to us due to an incorrect address, failure to collect, or other delivery issues, we will contact you to arrange a reshipment. Additional shipping fees may apply.

If you have any questions, feel free to reach out to us!