FAQs
1. What is Biyadina?
Biyadina is a luxury Moroccan brand offering high-quality traditional and modern Moroccan clothing, accessories, and home decor.
2. Where is Biyadina based?
Biyadina is based in Morocco, offering authentic Moroccan craftsmanship to customers worldwide.
3. How can I contact Biyadina for inquiries?
You can contact us via email at contact@biyadina.com or through our Contact Us page.
4. How do I place an order?
Simply browse our store, select your desired items, add them to your cart, and proceed to checkout.
5. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.
6. Can I modify or cancel my order after placing it?
Orders can only be modified or canceled within 24 hours of placement. Please contact us immediately for assistance.
7. Do you offer gift cards?
Yes, we offer digital gift cards that can be used on our online store.
8. Do you ship internationally?
Yes, we offer worldwide shipping to many countries.
9. How much does shipping cost?
Shipping costs vary based on location and order size. The total cost will be displayed at checkout.
10. How long does delivery take?
Delivery times vary depending on your location and the shipping method selected. Estimated shipping times are provided at checkout.
11. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your package.
12. What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unused, and in their original packaging.
13. How do I initiate a return?
To request a return, please contact our support team with your order details.
14. Do you offer exchanges?
Yes, exchanges are available for sizing issues or defective items. Contact us to arrange an exchange.
15. Are refunds available?
Refunds are processed once the returned items are received and inspected. Processing times may vary.
16. Are your products handmade?
Yes, many of our products are handcrafted by skilled Moroccan artisans.
17. What materials are used in your clothing?
Our clothing is made from high-quality materials such as silk, cotton, and wool, carefully selected for authenticity and comfort.
18. How do I choose the right size?
Each product has a size guide on its page. Please refer to it before placing an order.
19. How do I care for my Moroccan clothing?
We recommend following the care instructions provided with each item to maintain its quality.
20. Do you offer discounts or promotions?
Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to stay updated.
21. Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated.
22. Do you offer custom or personalized items?
Yes, we provide custom-made Moroccan clothing and accessories. Contact us for details.
23. How long does it take to receive a custom order?
Custom orders may take additional time to craft. Estimated delivery times will be provided upon request.
24. Do I need an account to place an order?
No, you can check out as a guest, but having an account allows you to track orders and save preferences.
25. Is my payment information secure?
Yes, we use encrypted payment gateways to ensure your transactions are safe.
26. How can I update my account information?
Log in to your account and navigate to the settings section to update your details.
27. Do you share customer information with third parties?
No, we respect your privacy and do not share your information with third parties. Read our Privacy Policy for more details.
28. Do you have a physical store?
Yes, we have a physical store in Morocco. Visit our website for location details.
29. Can I request bulk or wholesale orders?
Yes, we offer wholesale pricing for bulk purchases. Contact us for more information.
30. How can I stay updated on new arrivals and promotions?
Sign up for our newsletter and follow us on social media to receive updates on new products and exclusive offers.
For any additional questions, feel free to reach out to us!
