Returns & Refund policy

BIYADINA.COM offers a wide range of shipping options, guarantees the best delivery times and gives big care to your demand in terms of quality, availability, packing and choosing a suitable carrier for your order

Processing time                                                                              

BIYADINA.COM will ship your order within 48 hours after receiving your payment confirmation.

Transport costs

BIYADINA.COM guarantees a very competitive price that was negotiated with the carrier. Transportation costs vary depending on the country of destination, the volumetric weight of the item ordered and the rates of the carrier. The transportation costs are the responsibility of the client.

• Delivery is registered in Morocco and abroad,

• Rates, in Morocco, are mentioned ALL TAXES INCLUDED; and abroad; the rates are

mentioned EXCLUDING TAXES.

• Your delivery’s transportation cost is indicated on your bill.

Packaging

To ensure optimum safety when shipping your package, BIYADINA.COM carefully chooses the right packaging for each product according to its type and level of fragility.

Delivery time

The delivery time may vary depending on the country of destination, and can take from 48 hours to 5 business days after shipment.

In Morocco and abroad, the items will be sent in registered mail.

The possible delays do not lead to either damages or cancellation of the order or refusal to take the package.

The delivery not being provided by BIYADINA.COM, the customer gets his merchandise; via the carrier; to the shipping address on the order form.

The customer may, at its request, obtain sending an invoice to the delivery address by validating the option provided for this purpose on the order form.

When you register on BIYADINA.COM website, please make sure that you have entered a valid phone number. This number will allow us to inform you about your package delivery status and will allow the transporter to call you in case he needs to. Please fill in an address where a recipient is available to receive the package.

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Return policy  & Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@biyadina.com.